FAQ
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Ma commande
Comment puis-je suivre l’avancé de ma commande ?
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Je voudrais savoir si ma commande a été expédiée ?
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Je n’ai toujours pas reçu ma commande, que faire ?
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J’ai reçu un mail d’expédition de ma commande mais le suivi du colis ne fonctionne pas.
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Puis-je modifier ma commande ?
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Puis-je annuler ma commande ?
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Est-ce que je peux recevoir une facture ?
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Livraison
Est-ce que je peux changer l’adresse de livraison de ma commande ?
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Quels sont les délais de livraison ?
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Combien coûte la livraison ?
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Comment se déroule la livraison ?
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Comment est livrée ma commande ?
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Est-ce que vous pouvez livrer en point relais ?
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Est-ce que vous pouvez récupérer mon ancien matelas ?
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Pouvez-vous livrer à l’étage ?
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Est-ce qu’il est possible d’installer mon matelas ?
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Si je paye en plusieurs fois, est-ce que ma commande sera expédiée tout de suite ?
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Paiement et remboursement
Est-ce que mon paiement est sécurisé ?
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Est-ce que je peux payer en plusieurs fois ?
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Comment remboursez-vous ?
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Si le matelas ne me convient pas, comment se passe le remboursement ?
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Retour de produits
Comment puis-je retourner mon produit ?
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Quelles sont les conditions pour retourner mon produit ?
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Est-ce que je bénéficie des 100 nuits d’essai si je paye en plusieurs fois ?
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Il y a un défaut sur un produit, comment je peux le retourner ?
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Que faites-vous des produits retournés ?
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Période d’essai
Est-ce que les 100 nuits d’essai sont gratuites ?
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Je ne suis pas satisfait(e) de mon produit, comment puis-je le retourner ?
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Comment sont calculées les 100 nuits d’essai ?
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Est-ce que retourner le matelas est compliqué ?
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Dois-je garder l’emballage d’origine pour bénéficier de la garantie ?
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Question sur le Matelas
Est-ce que les 100 nuits d’essai sont gratuites ?
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Je ne suis pas satisfait(e) de mon produit, comment puis-je le retourner ?
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Comment sont calculées les 100 nuits d’essai ?
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Est-ce que retourner le matelas est compliqué ?
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Dois-je garder l’emballage d’origine pour bénéficier de la garantie ?
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Question sur l’Oreiller
Est-ce que les 100 nuits d’essai sont gratuites ?
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Je ne suis pas satisfait(e) de mon produit, comment puis-je le retourner ?
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Comment sont calculées les 100 nuits d’essai ?
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Est-ce que retourner le matelas est compliqué ?
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Dois-je garder l’emballage d’origine pour bénéficier de la garantie ?
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Question sur d’autres produits
Est-ce que les 100 nuits d’essai sont gratuites ?
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Je ne suis pas satisfait(e) de mon produit, comment puis-je le retourner ?
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Comment sont calculées les 100 nuits d’essai ?
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Est-ce que retourner le matelas est compliqué ?
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Dois-je garder l’emballage d’origine pour bénéficier de la garantie ?
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